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Great conversational AI requires deliberate design — of personality, conversation flow, fallback handling, and user trust. This course covers both technical implementation and design principles.

✅ What’s Inside:

  1. Why Chatbots Fail
  2. Conversational Design Principles
  3. Personality and Tone Design
  4. Intent Mapping
  5. Context Window Management
  6. Fallback and Recovery Design
  7. Multi-Turn Dialogue Handling
  8. Integration with Live Data
  9. Human Handoff Patterns
  10. Accessibility in Conversational UI
  11. Analytics and Iteration
  12. Project: Build a Best-in-Class Support Bot